Live chat software for best customer engagement

Consider the scenario where you want to return or replace an item you purchased online. Do you wait on hold or use the live chat functions? Well, you are not alone if you do not like to wait on hold. According to a survey, 42% of customers agreed to prefer online chat support as compared to holding on a phone call.

Website live chat with human chat agents has become the most preferred tool that is not just about customer preferences; businesses of all scales and sizes are utilising the advantage of AI to enlarge their commercial footprints. When you deploy online chat support to your website, you ensure faster turnaround times, improved scalability in operations and increased customer loyalty, which eventually leads to more profitability in business. Provided that website live chat tools are so quick and easy to outsource, every business should take advantage of integrating them.

One such webchat software is DigiChat. It is a fully outsourced, totally flexible chat support service that enables businesses to provide faster and more personalised services. Let’s discuss further how DigiChat delivers rich conversational experiences that are beneficial for your business.

1. What is Digichat software?
DigiChat is a website live chat software that offers 24/7 support from live human agents. The fully manned live agent webchat service is gaining huge popularity in the business world because it offers the flexibility for the business to serve their customers round the clock. Even when you are not available, the qualified DigiChat online chat support agentscan handle the visitors to your website. DigiChat gives you the flexibility and freedom of providing chat support whenever you want. Doing your own chat is a cost-effective option. However, DigiChat can have your back and generate more leads during cover breaks, holidays, out of office hours and even sickness.

2. Deliver real engagement to your customer Customer engagement has a real impact on a brand. The best way to attain the utmost levels of customer satisfaction is through delivering them the assurance of delightful conversation through real-time engagement. To begin the world-class proactive customer service, every business need website live chat support. DigiChat offers the benefit of personal communication, which works best to make the first move towards turning the visitors into customers. Every engagement has to look real. No customer will want to place the order if they feel a chatbot is greeting and providing auto-generated responses. The real engagement can be delivered only if there is a real human being on the other end of the chat. DigiChat ensures that a team of dedicated agents is working round the clock to maximise the effect of every engagement.

3. Seamless communication with AI and human intelligenceThrough technological innovations and AI advancements, today, chatbots are able to mimic human conversation. Chatbots are faster to deliver the response. However, machines only work best when used specifically. To ensure the chat agents don’t leave any chance to capture the sales, you need fully manned online chat support which DigiChat provides. A highly qualified and skilled team of chat experts will ensure to provide seamless communication even at odd hours or during holidays. So when there is no downtime and the assurance of real engagement, you can leverage the business benefits of online chat support.

4. How to add a live chat support tool to a website? The chat support widget can be added to a website in few simple steps. All you need to do is visit the website and use the free-trial option to integrate the DigiChat widget. After filling up the form to start the freetrial, the company sends you a code that you can add to your website. Integrated the code sent to you will automatically connect a website with live chat support provided by manned agents at DigiChat.

5. Live chat is a proactive approach to gain customer satisfaction Companies used live chat options, not just for customer service functionality, but the intended scalability of DigiChat can offer the benefit of improved customer engagement and higher levels of satisfaction. Capturing the visitor’s interest and engagement them in real-time conversation increases satisfaction and boosts sales.

6. What makes DigiChat the best live chat customer support? DigiChat is free software, which you can integrate on your website for chat options. When you upgrade it to DigiChat Plus you outsource the chat support to our manned agents. When you make DigiChat a part of your customer engagement strategy, you get multiple benefits such as a branded fully customisable chat widget, 24/7 chat support offered by qualified agents, improved customer experience, higher lead generation and more.

7. How DigiChat helps to improve the overall functionality of chat support? DigiChat offers an all-in-one website live solution that is highly scalable and totally flexible. Choose from the multiple service options to either provide live support at your end or outsource the support service to our agents. It offers you the advantage to serve your customers when you are not around. Apart from increased convenience and customer satisfaction, the major benefit of live chat is improvement in the overall functionality of the website. Through live chat support, the service cost will be reduced, the conversations can be better optimised, and it will boost the efficiency of the website.

8. DigiChat increases the visitors’ time spent on the website On average, a customer spends a minimum of 2 minutes on a website. Surveys conducted on real-time conversations confirmed that online chat support tools are highly beneficial to increase visitors' average time on a website. The real-time support ensures better engagement and increased time spent on the website.

9. Nothing beat DigiChat that comes with Free CRM With DigiChat comes a built-in free CRM (Customer Relationship Software) which is easy to embed and offers endless benefits of efficient collaboration between chat agents. Within a single free CRM, you get the benefits of live chat sessions and open communication channels effectively stored in a cloud-based free CRM.

10. How does the chat support work withDigiChatsoftware? There are multiple service options provided by with DigiChat Software. You can either choose to download the free DigiChat software to serve the customers with website live chat support or upgrade to DigiChat Plus to outsource the chat support to our qualified agents. With an upgrade, you also get to choose to collaborate with our agents to offer live chat support. To stay and engage with your customers, utilise our bespoke chat support software, which works in multiple ways. a.

• A reception service that knows your business
  DigiChat is a fully customisable chat support software that offers you the freedom to reflect the brand. Additionally, you give the details to the chat support agents so that they can make conversations on your behalf but exactly like you.
b.
• Connect with your visitors however you want to
  There are various service options to choose from the range of DigiChat website live chat software. You can either work alone, tell us to work on your behalf or decide that we both work together to provide chat support. You own the rights to choose which one works best for you.
c.
• You can handle free chat softwareon your own
  Our chat support agents will only be available when you want them to. For the rest of the time, we give you the space to chat with your customers in real-time.
d.
• Real-time visitor engagement 24/7
  You can lighten a load of your service team by outsourcing the chat support to DigiChat agents. The qualified experts assure personalised real-time conversations round the clock.
e.
• Close leads when you are not around
  Round the clock live, chat support offers higher chances of closing the leads. AI is faster, but manned agents work better to focus on a conversation, resulting in higher lead generations.
f.
• A smart move to better customer service
  When your customers know that there will be a real agent working on the other end and not just a chatbot, it increases their level of engagement and heightens the customer service experience.

11. Improve your customer engagement strategy When we take up your chat support tasks, our vast team of chat experts assure multiple customer requests are heard at the same time. This way, you can save the cost on engagement strategies and utilise the funds somewhere else.
12. Connect with your customers 24/7 DigiChat assures there is an open window for customers to interact whenever they want. The live support offered 24/7 ensures that your business does not miss any opportunity to enhance customer engagement and lead generation.
13. Live chat engagement for every visitor Your website support representative can handle the conversation with only one visitor at a time. However,the DigiChat manned 24/7 human chat agent team ensures that every visitor gets real-time engagement and excellent customer care.
14. Add Website Live Chat tool to your website today Chat support researches show that, on average, only 2% of website visitors convert into customers. To convert the rest of them, you need to have more conversations. For real-time conversations, better lead generation and higher customer satisfaction, add the DigiChat widget to your website right now. Follow the few simple steps to deliver the best possible experience to your customers.
a.

• Install: Download the free web chat software to use the live chat option on your website.
b.
• Customise: You can add the branded widget to your website and avail yourself of the option to customise it as per your customers' brand image and preferences.
c.
• Connect: The integration of DigiChat Plus to your website is quick and simple. After adding the code we shared, you simply allow our team to connect with your visitors.
d.
• Convert: Round the clock real-time conversations for every visitor to ensure higher conversions of prospects into customers.

15. How does live webchat softwareprotect the privacy of a website? DigiChat respects the right to privacy of software users. The live chat support utilises adequate measures to handle privacy practices. With adherence to privacy compliance guidelines, DigiChat becomes a safe and secure window to optimise customer conversations.
16. How DigiChat improves customer service? Live chat software can be a great tool for the customer service team. The many benefits of investing in live chat support include:
a.

• Customers experience: When someone is always available to listen to the queries, the result will be enhanced satisfaction and a better customer experience.
b.
• Reduced repeat calls: The ultimate goal of customer service is to provide the customers will correct and timely information. Integrating your website with DigiChat ensures 24/7 availability, assurance of qualified agents handling the chats and a robust and effective strategy to reduce repeated calls.
c.
• Strong customer service: Customer service aims to make the engagement profitable for their company. With live chat support, the level of engagement rises, customer satisfaction rises, and eventually, it results in effective, proactive, and strong customer service.
d.
• Insight about customer choices: DigiChat comes with the feature of unlimited chat transcripts, which can be emailed to you in real-time. This way, you can not only improve customer experience but also gain an in-depth insight into strategies for prospect capturing and thoughts of customers about your products.